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We love early adaptors! So please bear with us while we are working on this page.

Keep your FISH happy!

with the help of our Customer success knowledge & training

Get expert help to build high-performing customer success teams that scale your business while delivering value, increasing retention and boosting revenue.

Fixing your
customer success
challenges

The top 10 challenges according to our customers.
Do you recognize these challenges? We can help!

How many CSM's should I hire?
How can I get more out of my existing customer base
HELP! my customers are churning
How should I segment my customer base
I have so many customer. Where should I focus?
How do I know which customers I should pay attention to?
Should we do the upsell or sales?
How can we setup a customer health score?
I am spending way much time on support!
I am spending way much time on support
The adoption of my product is stalling
How can I get more referrals out of my customers
On which KPI's can I best steer my team?
How can I get my team to a higher level?
How can I use more data to steer my customer succes actions
If your issues is not listed. Don't worry, these are just examples to explain how we can help.
Be sure to get in touch and challenge (us) with your challenge!
Share your challenge
Request (free) assesment

Our approach to customer succes

We take a Holistic Approach on your companies Customer success approach
Customer success framework
We Believe that Customer success is a philosophy and not just a department. That's why we developed the SAAS customer success framework: a comprehensive  framework that covers everything a company needs to achieve better customer success results.

To help scale-ups fully adopt and customize the framework, we offer a mutitude of offerings (templates, trainings and consultancy services).

13
domains
1000's
industry
experts
150
years of combined expertise
Interested? Let us send you a free copy or contact us.

Get the expert help you need!

We give customer success teams the freedom to focus on their customers. Not their operational challenges.
Consult
We help teams just like yours to proudly build or improve their practices to sustain the growth they go through.
Train
Tailored materials and expert instructors for a fraction of the cost of building and delivering it yourself.
Coach
Great teams don't happen by accident. Get the expert coaching you need to improve the skills of your team.
Interested? Schedule (free) call
“I thought my issue was in sales, but it seems that it was equally a marketing and product issue.

Now we go for Series B”
Carla B
CEO
“We have been looking for Ms. Perfect as a Head of customer success for 12 months - impossible. The SaaS Collective came in and coached an A- Candidate into a full-grown manager. ”
John Patterson
Head of HR
“We fixed some serious issues in the handover between our sales and customer succes department, which resulted in a drastic decrease of failed customer onboardings.”
Sarah Kingston
Salesmanager

It's easy to get started

SAAS Customer success Assesment

The SAAS customer succcess scan exposes the current bottlenecks in your growth to more revenue.
Based on this scan, we are able to define a list of optimizations which we can use to accelerate your revenue growth.

What we can do for you:

Workshops

We do workshops which tackle common problems we encounter in the wild.

Workshops ->
Consulting & Execution

When you need to "lend" the experienced hand.

Consulting & execution->
Due dilligence

When you need to "lend" the experienced hand.

Consulting & execution->
Trainings

Level-up your teams knowledge with the latest insights & best Practices.

Trainings ->